WHAT EXPERIENCED SECOND LIFE USERS KNOW:
1. Perceived inventory “loss” happens to just about everybody sooner or later.
2. The inventory is rarely “gone for good” — it remains on LL’s servers even tho it may temporarily not show up in the viewer inventory list.
3. It takes TIME and EFFORT to get inventory to show up: “I looked and did not see it.” is not a thorough search.
Everyone should learn how to manage inventory loss, beginning with these facts:
1. INVENTORY IS NOT STORED ON YOUR VIEWER OR COMPUTER.
2. YOUR VIEWER HAS LINKS TO YOUR INVENTORY STORED ON LINDEN LAB SERVERS. It shows a list of items, not the items.
3. Sometimes the LINKS do not show in your viewer but the objects are STILL ON LL SERVERS. It is very rare for something to actually disappear from Linden Lab’s servers, but very common for your list not to show everything.
This diagram shows how this works:
|YOUR INVENTORY IS NOT STORED IN YOUR VIEWER OR COMPUTER BUT ON LL SERVERS!|
As you can see from the diagram, just because something is missing from your inventory list does not mean it has been deleted from Linden Lab’s servers — if you erase something from your grocery list, that doesn’t remove anything from the grocery store’s shelves.
This page contains information about the following subjects:
- HOW TO SEARCH INVENTORY
- FIRESTORM INVENTORY INSTRUCTIONS
- TOO FULL OBJECTS FOLDER
- FINDING RETURNED / DELETED OBJECTS
- FORCING ITEMS TO LOAD IN INVENTORY
- IS YOUR ROUTER RUINING YOUR SECOND LIFE?
- FINDING OBJECTS MISSING FROM INWORLD
- MANAGING INVENTORY TO REDUCE LOSS
THE INVENTORY SEARCH FIELD:
This is pretty basic, but I have found that some people are not aware that there is a search field (box) at the top of the inventory window. They just rummage around their inventories looking for things — which might work if your inventory is very small.
If you can’t find your kitchen, type “kitchen” and see what turns up. However, unlike Google, whatever you type, including spaces, must be exact. That is why I start with just one word that I am sure is in the name of the item. (If you know the exact name, then use that.)
You can use the filters in the top of your inventory menu to narrow down by what kind of item it is and how long ago you took it into inventory. For example, if you are looking for an object you bought within the last month, your filter can show you ONLY those items.
TIP: If you don’t have any idea of the name of the item but you know who the creator is, you can go up to the menu and choose to search by creator’s name instead of the item name.
Here is a Torley video on using search filters:
Use Inventory filters from Torley on Vimeo.
Using Firestorm? CLICK HERE to go to the FIRESTORM SUPPORT PAGE FOR RECOVERING INVENTORY OR INWORLD MISSING ITEMS.
TOO FULL OBJECTS FOLDER:
Theresa Tennyson explains in the SL forums why this happens:
“Do any of your inventory folders have a very large amount of items (around 10.000) without subfolders? Possible culprits can be “Objects”, “Textures” and the trash can. SL retrieves your inventory one folder at a time and it’s got a time-out set up so it doesn’t get stuck trying to fetch a folder forever. If you have a very large folder (10,000 items or so) the folder may be too large to retrieve before the time-out hits, and none of the items will appear. If this might be the problem, try accessing your account from another computer with a very fast and reliable internet connection and hopefully the problem folder will load so you can break it up into smaller folders.”
Here is a discussion from SL Universe about how one person fixed her inventory problem: http://www.sluniverse.com/php/vb/general-sl-discussion/108427-some-issues-im-having-sl.html
RETURNED / DELETED ITEMS
When a group of things are returned to you or deleted, they go to your inventory in a clump, which makes finding your stuff in the clump a challenge (and btw, stuff is only returned to the owner, never the creator). The clump looks like a cube broken in pieces, as shown in the video below. It is called a COALESCED OBJECT.
Here is info on finding individual items within the coalesced item:
Returned items go to the Lost and Found folder; deleted items go to Trash. Unless you empty the trash, it will sit there forever.
FORCING ALL YOUR INVENTORY TO LOAD
If you have inventory woes, check your connection. Reboot your PC and your router .. leave it off for a few minutes. Use a wired connection rather than wifi … if you must use wifi, move some place else or adjust your antenna. Close your web browser and don’t minimize SL while you wait. Be patient. Find and landmark a nice quiet water sim (like KARA) and log in there when you have issues you can’t resolve yourself.
Don’t panic. Don’t worry that all your stuff is “gone” and don’t start setting your viewer install or computer on fire in some blind misguided attempt to make it work.”
1) First, of course, clear cache in your viewer Preferences, usually in the network tab. Log out for 5 MINUTES. Log back in and go get a cup of coffee while your inventory slowly loads. If it stalls, type “a” in search, then if it stalls again, “e”. Sometimes this actually works!
2) If that doesn’t work, you can try again, but log into Pooley or Sandra sims, which are almost empty. while your inventory loads. (You can type these into your login location.)
IF CLEARING CACHE IN VIEWER DOESN’T WORK
If you have switched between viewers, that can cause particular inventory cache problems. In any case, whatever the reason, if clicking the Clear Cache button in your preference does not work, then try going into your computer and manually deleting the cache folder entirely, which forced it to build a new list.
Rolig Loon provides these steps :
Sharing the cache folder between multiple viewers is a primary cause of “inventory loss” which many experience, although not the only cause. It also frequently results in crashes or erratic behavior. Clearing your cache manually will “cure” all manner of odd behavior and is the suggested procedure before resorting to more drastic steps like reinstalling the viewer.
1. Open Preferences → Network & Cache
2. Go to the first path “Cache Location” and click the “Open” button behind the path. This will open a file explorer window displaying your current cache location.
3. Logout (close the viewer) and then delete everything inside the cache folder displayed in your file explorer.
Now continue as follows:
1.Log back into SL, to a quiet region (try Smith or Pooley). On your inventory window, click “Recent Items”.
2.Wait for your inventory to repopulate fully. The process may be sped up, if necessary, by typing random letters into the search bar.
3.While inventory repopulates, do not teleport anywhere, and do not attempt to access anything in your inventory. Talk to people or surf the web, or just go out for coffee
4.Watch as it repopulates. As long as you can see (Fetched…) at the top of the inventory window, it is still loading.
5.Once inventory has repopulated, log out of SL once more, then log back in.
That process works in a very high percentage of times. If it does not work for you, then I suggest filing a support ticket that details what you have already tried and asks LL for their help.
WHEN CLEARING OR DELETING CACHE DOES NOT WORK
If that does not work, this takes a little more time, but it can fix your inventory problems for a good while (I had to do it today when clearing cache had no effect at all — and worked like a charm!):
a) Clear cache, log out, then open your viewer.
b) Control > Shift > G to get a grid list. Choose Secondlifebeta or Aditi.
c) Log in. Do nothing while inventory loads.
d) If loading stops, type “a” to make it load more. Then “e”.
e) Then log into the main Secondlife grid (or Agni), and type Pooley or Sandra in the region field (a near emtpy sim).
Go to the “Develop” menu and check the status of “Use HTTP Inventory.” Normally this is the fastest and most reliable way of getting your inventory, make sure it’s selected. However, if it is and you’re still having problems see if turning it off can help. Some routers have issues with the way SL uses its HTTP connections.
IF YOU ARE PREMIUM
1) This doesn’t really help the problem but, you can contact support and just ask them if they can see Your Thingy in your inventory, even if you cannot. I have done this before when I thought I had lost something valuable, and it was a relief that at least the Linden could see it there even if I could not.
2) I have only had to do this once, and it is sort of a deep dark secret, but the Lindens (and maybe other support persons) can go into your inventory and do something or other to fix it and make things show up. File a ticket or contact live chat and ask for them to reinitialize it. Be persistant. They don’t want to do this.
YOUR ROUTER MAY BE THE PROBLEM
This article could eliminate a lot of problems for you: http://dwellonit.taterunino.net/2012/07/18/your-router-could-be-screwing-up-your-connection-to-second-life/
FINDING MISSING ITEMS INWORLD
If you think something may be under a floor or in a wall, you can go into your Advanced menu to Rendering and choose Wiremode. Then you will be able to see through everything — you may find all kinds of things!
Other options, from the LL wiki page on Inventory Loss:
Use the Mini-Map to locate your objects
The Mini-Map can be a useful tool to help you locate objects inworld. To activate the Mini-Map, click the Mini-Map button at the bottom of the screen.
Can I resize the Mini-Map?
- Yes. Click and drag the mouse at the bottom-right corner to the Mini-Map window.
Can I zoom in on the Mini-Map?
- Yes. Right-click the Mini-Map window and choose Zoom Close. The Mini-Map’s default is Zoom Medium. You can also use your mouse wheel to control zoom on the Mini-Map.
What do the different colors mean?
- Cyan (light blue) represents your objects
- Pink represents objects deeded to a group of which you are a member
- Gray represents objects that belong to other Residents
Select Only My Objects
The Tools menu has a useful option that allows you to select only objects that are owned by you. This can help locate all your objects in the immediate area; they may be hidden by other Resident’s objects.
- Go to Tools > Select Only My Objects on the menu bar
- Go to Tools > Select Tool > Edit on the menu bar
Now that the Edit tool is activated, click-and-drag your mouse to make a selection. The only objects to highlight will be yours, possibly revealing the object you were unable to see before.
Locate items lost underground
Objects may be lost underground as the result of an editing mistake or by changes in the terrain. The following steps provide instructions to help locate objects that may be stuck underground.
- First, hide the ground in Second Life: Activate the advanced menu on the menu bar by pressing Ctrl–Alt–⇧ Shift–D. Then, choose Advanced > Rendering > Type > Surface Patch.
- Press Esc a couple times to deactivate any open windows and close the chat box
- Hold down the Alt key and press Page Up (PgUp) or Page Down (PgDn). This allows you to rotate your camera, locating any of your objects that may be buried underground.
It may be impossible to see some objects if they are invisible. The Highlight Transparent feature allows you to view invisible objects. Transparent objects will turn translucent red once this feature has been enabled.
- Go to Advanced > Highlighting and Visibility > Highlight Transparent
Often, object you are looking for may contain a script. Beacons make it easy to locate any objects that contain a script.
- Go to View > Beacons > Scripted Objects on the menu bar
If the beacons don’t appear to be working, make sure the Render Beacons option is enabled. This draws crosshairs over any beacons, making them easier to locate.
- Go to View > Beacons Always On (Ctrl-N) on the menu bar
HOW TO PREVENT INVENTORY LOSS AND OTHER BAD THINGS
From an article on Inventory Loss here http://blog.nalates.net/2010/08/01/second-life-lost-inventory-and-missing-inventory/ (Good but advanced info on how to manually delete and move cache — worth looking into if you are desperate.)
Large Inventory Problem
There is also a problem from having too many things in the ‘root’ inventory folder, named My Inventory. This is the folder you see when you select the sidebar’s Suitcase and then Additional Options, Close All Folders. When you buy things that give you a folder, this is the folder in which they are often placed. When you open things, this is often the folder to which they go. If you do not organize your inventory, there can be lots of things in it. At some point it is too many and contributes to inventory problems.
Having a massive number of things in the Objects folder can also cause problems. I suspect have a massive number of things in any folder can cause problems.
The fix is easy. Create a folder, let’s say, in My Inventory folder and name it Clothes. Move all your clothing items from My Inventory folder into the new Clothes folder. Repeat this making folders and moving things into them until all that is left are the basic SL folders and the new ones you have made.
The following videos will help you keep your inventory total down a bit:
Torley’s Video on Opening Two Inventory Windows (BE SURE TO WATCH THIS IF YOU DON’T KNOW THIS TIP!)
Torley’s Video on Managing Your Inventory
How to manage your inventory from Torley on Vimeo.
Torley’s Inventory Spring Cleaning Video: